How to help
How to help

Grupo Lobo ‑ Conservation of the Wolf and its Ecosystem Association (hereinafter referred to as "Grupo Lobo" and further identified below) is committed to ensuring its Clients and potential Clients not only the full compliance with all legal obligations, but also the complete privacy of their personal data, in accordance with the best practices available in the market.

For all due and legal purposes, you can find the full identification and contact details of the entity responsible for the processing of personal data below:

  • Name: Grupo Lobo
  • Legal Entity Identification Number / Commercial Registration: 501 651 713
  • Registered office and postal address: Departamento de Biologia Animal. Faculdade de Ciências da Universidade de Lisboa. Edifício C2. Campo Grande. 1749‑016 Lisboa
  • Email address: grupolobo@grupolobo.pt
  • Phone number: 217 500 073

Grupo Lobo will process your personal data under the following terms:

1. Data Controller

Grupo Lobo is the entity responsible for processing the personal data provided either through the website www.grupolobo.pt (the "Website") or within the scope of the contractual relationship established with it.

2. Purposes and legal grounds for processing personal data

Depending on your interaction with Grupo Lobo, your personal data may be processed for different purposes. Below we indicate these purposes and the applicable legal grounds:

  • If you are not yet our Client, in order for us to send you commercial communications via email related to our activity, you will need to provide us with your consent to do so. In this regard, you may choose to receive commercial communications related to Grupo Lobo's services. As mentioned, in this case, the legal basis applicable to the processing of your personal data will be your consent. This consent may be withdrawn at any time, without however rendering unlawful the processing of personal data carried out on the basis of such consent up to the date on which it is withdrawn. In this case, not providing your consent will prevent us from sending you commercial communications related to our activity.
     
  • If you are already our Client, we wish to keep you updated at all times regarding news related to our services. Therefore, unless you object to it, we will send you commercial communications via email related to our activity. The legal basis applicable to the processing of your personal data is our legitimate interest in keeping you updated regarding the latest news of our services and, in this sense, being able to provide you with a quality service.

Within the scope of the services we provide, we will process your data for the following purposes:

  • Statistical analysis
    Sending personalised relevant updates

Regarding the purposes mentioned here, the legal basis applicable to the processing of your personal data is the performance of a contract to which the data subject is a party and compliance with legal obligations to which we are bound, with your personal data being essential for the performance of the contract in question.

3. Personal data retention period

The period for which we retain your personal data may vary depending on the purpose for which it is processed. Therefore, we will retain your personal data for the following periods:

  • Sending commercial communications: until you exercise your right to object or withdraw your consent, as applicable.
     
  • For purposes associated with the services we provide:
    For the time necessary to ensure the full compliance of the contract entered into with you, including, without limitation, for warranty and after‑sales assistance purposes;
    During the applicable legal periods;
    For the time necessary to provide you with all the information requested.

4. Cookies

What are cookies?

Cookies are small text files placed on the user's equipment or mobile device (hereinafter jointly referred to as "equipment"), through a browser. The placement of cookies allows the website to recognise your device on a subsequent visit. When we use the term cookies in this policy, we refer to all files that collect information in this way.

On the website we use various types of cookies. For additional information about the types of cookies, their purposes and respective retention periods, please consult the section.

What are cookies for?

Depending on the type of cookies, refusing their installation may result in the impossibility of accessing some of its areas or receiving personalised information.

At any time you can, through your browser, decide to be notified about the receipt of cookies, as well as block their installation on your equipment.

Who is responsible for cookies?

The entity responsible for cookies may vary depending on the origin from which the cookies come. Therefore, the following types of cookies are used on the website regarding the responsible entity:

  • First-party cookies: These cookies are sent to the user's equipment from the website manager, i.e., Grupo Lobo.
     
  • Third-party cookies: These are cookies sent to the user's equipment from a computer or domain that is not managed by Grupo Lobo, but by another entity that processes the data obtained through cookies.

You can check which entity is responsible for each cookie in the section.

How long are cookies retained?

Regarding the time during which cookies remain stored on your equipment, the following types of cookies should be considered:

  • Session cookies: These are collected and stored while the user accesses the website. They are normally used to store information for the purposes of providing the service requested by the user on a single occasion (for example, a list of purchased products) and disappear at the end of the session.
     
  • Persistent cookies: These are those in which the data remains stored on the user's equipment and may be accessed and processed during a period defined by the entities responsible for the cookie, which can vary between a few minutes and several years.

You can check the retention period of each cookie in the section.

What are cookies for?

Cookies are used to help determine the usefulness, interest and number of uses of the websites, allowing for faster and more efficient navigation and eliminating the need to repeatedly enter the same information. Below you can find information about the types of cookies used on the website, as well as the specific cookies that are used, according to each type.

  • Necessary cookies: These are essential cookies to ensure the navigation and use of the website. The information collected is related to the normal management of the website. In short, these cookies allow us to ensure that we provide the service requested of us, and without them this will not be possible.
     
  • Preference and personalisation cookies: These cookies allow the storage of information so that the user can access the website with certain characteristics that may differentiate their experience from other users, such as: language; the appearance or content of the website.
     
  • Analytical cookies: These cookies allow us to monitor and analyse the behaviour of website users, including the quantification of the impact of advertisements. The information collected through this type of cookies is used to measure the activity of the website, with the aim of making improvements based on the analysis of usage data carried out by its users.
     
  • Advertising cookies (behavioural): These cookies store information about user behaviour through their navigation on the website, which allows the development of a specific profile to direct advertising according to the profile.

How can I disable cookies?

Even if you provide your consent for the installation of cookies, you may, at any time, disable some or all of them.

All browsers allow the user to accept, refuse or delete cookies, namely by selecting the appropriate settings in the respective browser. You can configure cookies in the "options" or "preferences" menu of your browser. Note, however, that by disabling cookies, you may prevent some services on the website from working correctly, partially or totally affecting navigation on the website.

For more information about cookies, including what they are, how to manage them and how to delete them, visit www.allaboutcookies.org, which also includes information on how to manage your settings for various browser providers.

5. Transmissão de dados pessoais

We may communicate your personal data to third‑party entities for the purposes of complying with the legal obligations that are applicable in each case or in cases where this is necessary for the provision of the services to be contracted.

Whenever the processing of personal data is carried out through external service providers, who act as subcontractors, we follow strict criteria in the selection of service providers, in order to comply with their data protection obligations, undertaking to enter into a data processing agreement with them.

We note that some of the service providers we use are located outside the European Economic Area ("EEA"), and in this case, the provisions of the following paragraphs will apply.

Within the scope of the relationships established with the suppliers of the services we market, we will transmit your personal data to the following entities:

In this sense, in the two previous situations, your data may be transmitted to entities located in Countries outside the EEA, whose data protection legislation may not ensure protection equivalent to that conferred within the EEA.

In cases where your data is transmitted outside the EEA, in addition to ensuring that your personal data will always be processed in compliance with the provisions of this Privacy Policy, we will take appropriate precautions to ensure that such transfers comply with applicable legislation. Therefore, we will implement appropriate safeguards to protect your privacy, fundamental rights and freedoms as is the case within the EEA, namely through the use of the standard contractual clauses adopted by the European Commission. You may request a copy of the said safeguards by contacting us at grupolobo@grupolobo.pt.

6. Rights of the data subject

As a data subject, you have the following rights regarding the processing of your personal data:

Access: You may obtain information whether we are processing your personal data, as well as consult your personal data included in the archives of this company.

Rectification: You may modify your personal data when it is incorrect, as well as complete that which is incomplete.

Erasure: You may request the deletion of your personal data when, among other reasons, the personal data is no longer necessary for the purposes for which it was collected.

Objection: In certain situations, you may request that your personal data no longer be processed. We will cease the processing of personal data, unless there are legitimate grounds or for the declaration, exercise or defence of rights in administrative, judicial or extrajudicial proceedings.

Restriction of processing: You may request the restriction of the processing of your personal data in the following situations:

  • During the contestation of the accuracy of your personal data;
  • When the processing is unlawful and you have objected to it and requested the restriction of the use of personal data;
  • When we no longer need to process your personal data, but you need it for the exercise or defence of rights in administrative, judicial or extrajudicial proceedings;
  • When you have objected to the processing of your personal data for the fulfilment of an obligation of public interest or for the satisfaction of a legitimate interest, while it is ascertained whether these legitimate grounds for processing prevail over your grounds.

Portability: In certain situations, you will have the right to receive, in a structured, commonly used and machine-readable format, the personal data that you have provided to us and that which has been obtained from your relationship with us, as well as to transmit it to another entity.

If you have any questions or wish to exercise the aforementioned rights, you may send an email to grupolobo@grupolobo.pt. To exercise your rights, if necessary, we may request the sending of a document proving your identity. You must also indicate the right you wish to exercise. The exercise of rights is free of charge, except if it is a manifestly unfounded, excessive or repeated request.

Finally, we note that you may file a complaint with the competent supervisory authority (National Data Protection Commission — Comissão Nacional de Proteção de Dados) through the website www.cnpd.pt.